MoonBeam TRANSPARENCY DISCLOSURES

This disclosure provides Moonbeam Communications & Equipment, LLC’s (“Moonbeam”) customers (“you” and “your”) with information about the network management practices, performance characteristics, and commercial terms applicable to our broadband Internet Services (“Broadband Services”), consistent with the Federal Communications Commission’s Transparency Rule and applicable state laws and regulations. Broadband Services provide customers with the ability to transmit and receive data from all or substantially all Internet endpoints.

As a Mobile Virtual Network Operator (“MVNO”), we provide our Broadband Services entirely by using the facilities of our underlying carrier, which is a leading nationwide mobile network operator (“Underlying Carrier”). As a result, while we have some control over the network management practices and performance characteristics applicable to the Broadband Services you receive from us, we do not actively manage all aspects of the network and its performance—our Underlying Carrier retains control.

Nothing in this disclosure changes your rights and obligations, or ours, under our Terms and Conditions, available at https://www.moonbeamcommunications.com or our Privacy Policy, available at https://www.moonbeamcommunications.com. This disclosure is provided for informational purposes only and we may change it at any time, without notice. Your broadband access will be provided as described in your specific service plan, which governs in case of any contradictions with this Transparency Disclosure.

Required Public Disclosures:

Network Management Practices

Additional network management practices can be found on our website at https://www.moonbeamcommunications.com.

How Does Moonbeam manage congestion with respect to its Broadband Services?

Moonbeam strives to provide a high-quality Internet experience for all our customers. Because bandwidth is a limited resource and the network is shared among Moonbeam’s customers and other users of our Underlying Carrier’s network, it is essential that our Underlying Carrier engages in reasonable network management practices to benefit all users of the network. Legitimate network management purposes typically include reasonable security practices by providing confidentiality, integrity and availability of network services, reasonable measures to address traffic that is harmful to the network and providing services or capabilities consistent with customer’s choices regarding services offered.

When congestion occurs, you may experience reduced throughput or speed compared to non-congested times or to other users. Our Underlying Carrier may independently prioritize service for certain of its subscribers which may result in your network speeds being reduced during times of network traffic congestion as determined by our Underlying Carrier. Our Underlying Carrier may also use network management techniques to ensure the best possible experience for the most possible customers, including modifying the manner in which streaming video is delivered. It also may prioritize emergency communications, including by law enforcement, public safety officials, or national security authorities, consistent with or as permitted by applicable law, which may impact other users of its network, including our customers.

Moonbeam monitors and proactively reinforces our network with additional capacity in areas where growth trends identify a need. If network congestion occurs, Moonbeam employs various techniques to ensure a positive customer experience and fair distribution of network resources.

Does Moonbeam block or throttle lawful Internet traffic based on content, application, service, or use of non-harmful devices or modify particular protocols?

No, Moonbeam does not block or throttle (including impair or degrade) lawful Internet traffic on the basis of content, application, content provider, or use of non-harmful devices on its Broadband Services, subject to reasonable network management. Nor do we modify particular protocols, protocol ports, or protocol fields in ways not prescribed by the protocol standards. However, in response to a specific security threat against our Network or our customers, we may need to block or limit the flow of traffic from certain locations or take other appropriate actions.

Does Moonbeam directly or indirectly favor some traffic over other traffic in its provision of the Broadband Services either in exchange for consideration from a third party or to benefit an affiliate?

No, Moonbeam does not directly or indirectly favor some traffic over other traffic (such as through prioritization, resource reservation, or traffic shaping) in its provision of the Broadband Services for any type of consideration from a third party or to benefit an affiliate. During natural disasters and other emergencies, we may prioritize emergency communications, including those of law enforcement, public safety officials, or national security authorities, consistent with or as permitted by applicable law.

Does Moonbeam unreasonably interfere with or unreasonably disadvantage: (1) an end user’s ability to select, access, and use the Broadband Services; or (2) the lawful content, applications, services, or devices of the end user’s choice?

No, subject to reasonable network management, Moonbeam does not unreasonably interfere with or unreasonably disadvantage: (1) an end user’s ability to select, access, and use the Broadband Services; or (2) the lawful content, applications, services, or devices of the end user’s choice.

Does Moonbeam restrict the types of devices that customer can use with its Broadband Devices?

Moonbeam customers may attach devices of their choice to the Moonbeam Network. Any attached devices must be used in a manner consistent with our Terms of Service and Acceptable Use Policy. This can be found on our website at https://www.moonbeamcommunications.com

What practices has Moonbeam adopted to manage network security?

Moonbeam engineers are dedicated to managing our network to ensure that all customers receive the most secure online experience. When malicious behavior is identified, our engineers employ various techniques to help provide a positive customer experience. Our security management techniques include ensuring that customer systems are not propagating viruses, distributing spam email, or engaging in other malicious behavior. For more information related to network security, please review our “Acceptable Use Policy” found on our website at https://www.moonbeamcommunications.com

NETWORK PERFORMANCE CHARACTERISTICS

Service Description

High speed internet service is provided via a Hybrid fiber network. Latency to Moonbeam backbone providers is between 1ms and 5ms.

What performance can I expect from Moonbeam’s Broadband Services?

The "actual" speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as Moonbeam. These conditions include:

1. Performance of a customer's computer, including its age, processing capability, operating system, the number of applications running simultaneously, and the presence of any adware and viruses.
2. Type of connection between a customer's computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion. Moonbeam does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.
3. The distance packets travel (round trip time of packets) between a customer's computer and its final destination on the internet, including the number and quality of the networks of various operators in the transmission path. The internet is a "network of networks." A customer's connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
4. Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
5. Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer's connection
6. The performance of a subscriber-owned router installed. Equipment performance may degrade over time, and certain devices are not capable of handling higher speeds.
7. Latency is another measurement of internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical everyday internet usage. As latency varies based on any number of factors, most importantly the distance between a customer's computer and the ultimate internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.

COMMERCIAL TERMS

Where can I find the rates and other fees that apply to Moonbeam’s Broadband Services?

Descriptions of the rates and fees applicable to our Broadband Services are described in our service plan offers and in our general Terms and Conditions, available on our website, https://www.moonbeamcommunications.com

Where can I find the Terms and Conditions and Acceptable Use Policy that apply to Moonbeam’s Broadband Services?

The Terms and Conditions (including our Acceptable Use Policy) can be found at https://www.moonbeamcommunications.com.

What are Moonbeam’s privacy practices for its Broadband Services?

Moonbeam’s Privacy Policy for our Broadband Services is set forth in Privacy Policy at https://www.moonbeamcommunications.com.

How can I get assistance if I have a question, concern, or complaint or need more information about Moonbeam’s Broadband Services?

If you have questions or concerns about our Broadband Services, please contact us using the following information:

Email: MoonbeamCustomerService@moonbeamcommunications.com

Phone: 877-728-0603 during normal business hours: 8-5 Monday Through Saturday